BCNA's Helpline refocus - some changes being made to the Helpline

@AllyJay yep, those words! Those words. My goodness, I didn’t even see ‘consumer’. Please tell me that word wasn’t used for us. I can’t think of a more inappropriate word. There were too many formal words in that email, it was draining to read, and that’s what put me off to begin with. I don’t want formal in this situation, I want real. Bca is brutal and real, so I want something that makes me feel supported, not like a member of some poshy country club. Anyway...🤷🏼‍♀️