Thank you for taking the time to provide feedback re our recent helpline communications. We share your sentiments to ensure all Australians affected by Breast Cancer can access the care they need.
Our helpline will still provide information and support to all people and their families and carers affected by metastatic breast cancer. The metastatic counselling service that concluded was a specific program where the funding came to an end.
We want to reiterate that our Helpline service is definitely still operating and very much focused on providing the help at the time people need it. The team are well trained and dealing with the very diverse calls for help we receive. Anytime you feel like you need support, resources, or navigation through the health system, please call our BCNA Helpline and one of our Member Support Team will be able to help you on 1800 500 258 (Mon-Fri 9am-5pm AEST).
Via data analysis and consultation, we have recognised a nursing service is not what those diagnosed are coming to BCNA for. We wanted to ensure that the Pink sector sees Breast Care Nurses and Health professionals who are currently employed working at Cancer Council’s 13 11 20 information and support service and the role of the Breast Care Nurse at McGrath foundation is not duplicated at BCNA. This is not our key function to be providing breast care nursing or cancer nursing service provision.
Thanks again for your feedback.
Kate.
