BCNA's Helpline refocus - some changes being made to the Helpline

I really can’t add much as I have never used the helpline or had a BC Nurse (I’m in Melbourne) but if BCNA has stats to share, that might clarify where greatest demand is and what may be the options to meet demand? It’s great to offer as wide a range of services as possible but realistically choices may have to be made about offering good services instead of stretching everything too thinly. Understanding how the choices are made keeps everyone informed.