BCNA's Helpline refocus - some changes being made to the Helpline

OMG @arpie, thank you for posting that.
I wonder who the small group of consumer representatives were ?
I agree, there are many members who would have liked to provide input but now the decisions have been made - cynical me thinks they consulted with those they thought/knew would agree with them ?
Why get in touch to discuss the Helpline changes after the decision has been made and set in motion ?