Superannuation
Hi All, Just venting my frustrations, for two days I have emailed the super I have like many of others have about trying to access some of my super to help out with the incoming house hold bills mortg...
Forum Discussion
Hi there everyone, finally got a response from hesta about my complaint about not being able to access my super, not surprised with the response but will be calling him today to discuss the reasoning behind the delay in my TPD application from early last year. I emailed him back saying I'm not expecting him to be able to help with it so ill let you know what he says later when I call him.. Heres the email he sent.
Dear Margaret
Financial hardship enquiry
Thank you for your email received on 26 September 2017 regarding eligibility rules for the early release of your superannuation benefits.
We’re sorry for the difficult situation you found yourself in and that we were unable to make a payment to assist you during that time. However, we are bound by strict Government legislation and do not have any discretion to allow the early release of superannuation unless all requirements are met under the SIS Regulation.
One of the requirements to qualify for a hardship claim is to be on Centrelink payments for 26 consecutive weeks. Unfortunately, you did not meet this requirement at the time of your initial enquiry.
Should you remain in financial difficulty, the Department of Human Services may be able to approve payment under Compassionate Grounds. For more details about Compassionate Grounds release criteria you can visit [www.dhs.vic.gov.au/home]www.dhs.vic.gov.au/home or call 1300 131 060.
We’re also sorry for the difficulties you had with your application for Total and Permanent Disablement (TPD) cover. If you want to proceed with the application, please contact me on 03 9200 2093 and we’ll assist you through the process.
Should you have further feedback or wish to discuss any aspect of our response, please call us on 1800 813 327 or email us at hesta@hesta.com.au.
If you are not satisfied with any decision we have made in relation to this issue, you may contact the Superannuation Complaints Tribunal. The Tribunal is an independent body established by the Federal Government to assist members and beneficiaries to resolve certain superannuation complaints. If the Tribunal is able to deal with your complaint, it will attempt to resolve the issue. You can contact the Tribunal on 1300 884 114 or visit their website [www.sct.gov.au]www.sct.gov.au for more information.
Kind regards
Nick Silvester
HESTA Complaints Officer
Dear Margaret
Financial hardship enquiry
Thank you for your email received on 26 September 2017 regarding eligibility rules for the early release of your superannuation benefits.
We’re sorry for the difficult situation you found yourself in and that we were unable to make a payment to assist you during that time. However, we are bound by strict Government legislation and do not have any discretion to allow the early release of superannuation unless all requirements are met under the SIS Regulation.
One of the requirements to qualify for a hardship claim is to be on Centrelink payments for 26 consecutive weeks. Unfortunately, you did not meet this requirement at the time of your initial enquiry.
Should you remain in financial difficulty, the Department of Human Services may be able to approve payment under Compassionate Grounds. For more details about Compassionate Grounds release criteria you can visit [www.dhs.vic.gov.au/home]www.dhs.vic.gov.au/home or call 1300 131 060.
We’re also sorry for the difficulties you had with your application for Total and Permanent Disablement (TPD) cover. If you want to proceed with the application, please contact me on 03 9200 2093 and we’ll assist you through the process.
Should you have further feedback or wish to discuss any aspect of our response, please call us on 1800 813 327 or email us at hesta@hesta.com.au.
If you are not satisfied with any decision we have made in relation to this issue, you may contact the Superannuation Complaints Tribunal. The Tribunal is an independent body established by the Federal Government to assist members and beneficiaries to resolve certain superannuation complaints. If the Tribunal is able to deal with your complaint, it will attempt to resolve the issue. You can contact the Tribunal on 1300 884 114 or visit their website [www.sct.gov.au]www.sct.gov.au for more information.
Kind regards
Nick Silvester
HESTA Complaints Officer