I went back to edit five minutes later and it wouldn't let me!
I wanted to add that I had an arterial line for my nine hour mastectomy and reconstruction. The anaesthetist told me I'd wake up with it when she met me before the operation. And I do not have needle phobia. Respectfully demand a compelling medical reason why they are refusing to meet your request.
Politely tell them you are preparing to lodge a formal complaint and request their names, checking you've got the spelling right.
You could also give the BCNA helpline a call to see if they could give you some advice on how to be heard.
Also, NOT WUSSY.
Good luck Ally. Start working the phones now. Let us know how you get on. Kate xox