Forum Discussion
New website is terrible
Hi ladies I know this is broken record stuff but I have to agree with the team that the new website is terrible. I can't find my way around at all.. It's hard work and it's disjointed. I'm not sure what you are working on with regards to fixing this but if it's just email notifications I think you are way off the mark. The issue is the layout and lack of a proper home page that clearly takes you to the right place.i would not want more email notifications leading me back to a bad site. They may take you directly to a relevant post but I can't find the regular information that I used to like to go back and read. You're dealing with people who are stressed out anyway so navigating this is terrible and I was such a huge advocate of the site prior to this. I'm not against change but I really feel you have missed the mark here and need to look at it from a different angle. I'm sure you are doing what you can to alleviate individual questions but I dare say you have lost a large % of regular contibutors, they wil look for easier ways to communicate and that's a real shame for the whole community and the cause. I'm sure this has been an expensive excercise and you're trying to get it right but sometimes you just can't fix it. Hope you will see this as constructive even though it's a negative post.. A wise business mentor of mine once said you can recover from a bad decision but you can't recover from indecision. Time to go back (format/layout wise) in my view. Good luck and thanks for listening. Lisa
36 Replies
Hi Ladies
I once again tried to navigate my way around the new site today looking for information on travel insurance. Good grief. I would have pulled out my hair, except I don't have any at the moment. The site has so many flaws. Rub it out start again
I ended up pleading with my wonderful breastcare nurse to print out the information for me.
Please spare a thought for the newly diagnosed who may needing to reach out for support.
BCNA please act.
Yep totally agree with all said, I'm not very tech savy and I struggle
Hi all. You're all right about this. I facilitate a couple of groups, have had all the same problems (plus a few more, because I don't even know now if people have emailed the group). I've raised pretty well everything you've said with the BCNA people on a number of occasions, sometimes bluntly. I haven't heard anything back for a while, and I suspect no one knows how to fix this except to go back to the drawing board. Or just resurrect the old site. It wasn't broken, probably just needed to be friendly to mobile devices. To be fair to BCNA, they did have focus groups, but the site design should have been piloted, or run alongside the old site, before things were too advanced. That way the functionality could have been fixed at an early stage. Yes it's a disaster, and I feel very sorry for the BCNA ladies who are our contacts. They are copping a heap for something which is not their fault. Heaven knows how it gets fixed without a huge cost. And while we're on this, you used to be able to preview your message before posting. Not any more!! Hope there are no mistakes in this one! Best wishes,
Hi. I'm so glad I'm not the only one finding this new site unusable. I have joined the uk forum out of need. The layout is so much easier as was this one before.
Can the template be changed ASAP to make the the layout more like the density of the uk forum/: at least that would help see more content and navigate even if most of it (on pc iphone iPad: safari/ crome) bcna staff don't seem to fully understand the layout issue from conversations I've had hence why I'm drawing reference to the uk example that works. really hope you can fix the issue soon.
I couldn't agree more! This is JUST so disappointing. I am an iPad user and the site is so hugely problematic for me that I have almost given up using it. I can log on but then cannot access my mail or seemed emails. I used to be able to search the site while I was having treatments, with the iPad on my lap, but I can no longer do this. This means that I have been totally disconnected from my major online support base and I have given up trying. I know that I am not alone here and I am not a newby. How sad for those who are new to this ghastly diagnosis and the major local support group is not easily accessible to them. I have worked in organisations where similar IT changes have been made but there has been a lot more open negotiation, discussion and responsiveness to suggestions and feedback. It is not impossible to address our concerns. They are dire for many! Please fix this.
Emily
Why can staff from BCNA not respond with answers to some of the suggestions that people have made. If we cannot go back to the old network format why can't BCNA explain this once and for all. Why is there not more consultation with the members about what we identify as our main concerns? I think there are disadvantages to the idea that we should address our concerns in emails and private messages. A more public display of consultation means that everyone gets the same info without the need for repeating things over and over. There are things said in this post and the comments on it that have been said from week 1 of the change. This is why we feel like our voices are not being listened to. BCNA you have handled this SO POORLY. :-(
Deanne
Ditto to all of the above :(
I also have to agree with all these comments. I use to be almost addicted to this site, but now I rarely go on. I have a peep every 2 to 3 weeks, get frustrated with the format and then leave it again. Being 4 1/2 years through this journey, with chemo and full reconstruction completed, I felt I had a lot to offer others just starting this process, but I'm sorry to say, I have been lost. The old site was user friendly, and I liked live feed, and the full page of current topics being discussed.
Yes Deanne,no one asked us!! I am so tired of being told ' we are working on it'.Just this post alone shows that no one likes the new format.I wish that everyone who is staying away would get on here and voice their true opinion.Perhaps when that happens it will show just how this has affected so many people!!!Come on ladies,we want this blog to survive:):)
I agree with you all. The 'new format' is definitely not user friendly. I am not that great at navigating net sites..but found the old format so much easier. I felt 'connected' and was able to find information and get help as I needed. I haven't been using the site as much as I am finding it 'too hard'. I think it is very sad that a lot of us feel disconnected from our 'support line'..which was an invaluable tool for us going through both physical and emotional turmoil at times. It is a long, hard journey and I felt a lot of support from the ladies on this site. What a shame if that is not as easily available to others who are just starting their journey. All best wishes to everyone. Chris.x
