Community Guidelines

Giovanna_BCNAGiovanna_BCNA Administrator, Staff, Member, Moderator Posts: 1,143

Community Guidelines

Welcome to Breast Cancer Network Australia (BCNA) online network. This is a safe and inclusive space for all Australians affected by breast cancer to find information and support.

We hope you enjoy participating and interacting with other network members. In order to make this a safe and welcoming space for everyone, we have a few basic guidelines.

General guidelines


  • Be pleasant and treat others with respect.
  • Search before posting. It's likely that there is already an answer or active discussion about what you're seeking.
  • Stay on topic and advance the conversation.
  • Respect people's privacy.
  • Respect copyright and the law.
  • Check that any factual information you provide is correct and from a reputable source.


  • Post anything that is harmful, threatening, abusive, hateful, offensive, discriminatory, defamatory, or obscene.
  • Attack other members of the community or the BCNA team.
  • Disparage or slander the reputations of health professionals or anyone else.
  • Post the same message repeatedly or across multiple categories or groups.
  • Create more than one user account to hide or harass others.
  • Post spam or use the online network to advertise your services (including blogs and Facebook profiles, pages and groups).
  • Use the online network for third-party research or fundraising purposes.
  • Breach the Website Terms of Use.

A few more things

  • Enjoy the network. There's a lot to see and read, our members love to talk! Don’t be afraid to jump in and participate, but do remember that everyone's personal circumstance is different.
  • Own your own words. Take responsibility for the quality of the conversations in which you’re participating. Respect other people’s views and consider your impact on others when making a contribution. Be aware of the tone of your written contributions and be mindful of others when posting.
  • Some profanity is allowed. Some profanity is allowed as long as it’s not directed at others in an abusive manner and it is not gratuitously offensive.
  • It's a public space. Remember that the online network is a public space. Do not reveal personal and/or private information about others, and only reveal as much about yourself as you feel comfortable sharing. 
  • You may not like everything you see. Everyone participates differently and you may sometimes see things you don’t like. You are welcome to disagree with others provided your tone is respectful.
  • Flag inappropriate content. You can help us keep the online network work safe and pleasant for everyone. Every post and comment has a 'Flag' button. If you see spam or inappropriate content, click on the button to report it to BCNA.
  • Safe and supportive environment.  If you ever feel unsafe or threatened in any way, contact one of the online moderators via direct message or the BCNA Helpline to seek support and guidance. 
  • No commercial or promotional activity. While members may share information about resources they have found helpful, the BCNA online network should not be used for the promotion of goods and services. This includes commercial entities passing themselves off as individuals and people who frequently post external links to blogs, other forums, and Facebook. Please use the services and support directory instead.
  • This is not a medical or counselling service. What is right for one person may not be right for someone else. If you see any medical suggestions on the site use caution and remember BCNA can’t endorse or support any health or medical advice that is posted here. Always seek the advice of your medical team.
  • Surveys are not allowed. If you are a health professional or student interested in conducting a survey, please call us at 1800 500 258.


Whilst most conversations happen in the discussion areas of the online network, Groups are a great resource for members seeking greater peer-to-peer support. Groups are not intended to be a substitute for discussion topics.

All Groups are created by BCNA and are led by online network members. Group Leaders and members must continue to abide by the Community Guidelines.

If you’re interested in starting a Group, please direct message one of the online moderators or call us at 1800 500 258.

Moderation in the online network

All community interaction is subject to some level of moderation to ensure the community guidelines are upheld. Posts and comments appear on the online network immediately. They are not held for review. The online network is reactively post-moderated by the online network team, which consists of the Member Services Manager and cancer nurses employed by BCNA and a small pool of group leaders. We also rely on members to report inappropriate or concerning posts and comments.

Moderators reserve the right to edit, move, close, and delete discussions. Members who seriously, persistently, or wilfully ignore the community guidelines may be placed on pre-moderation, temporarily suspended, or banned from the online network. Decisions taken by our moderators are final and will not be discussed within the online network or privately with anyone other than the member affected.

Additionally, moderators will check all information and links posted in the online network to ensure information is factually correct. Moderators reserve the right to edit or remove any incorrect or misleading information.

The aim of moderation is not censorship, but to ensure that the online network meets its legal responsibilities and remains a safe, friendly and supportive space for all Australians affected by breast cancer.

If you are concerned about the wellbeing of a member of the online community, you can contact one of the online moderators who will then make contact with the group member. 

Members of the online community are encouraged to call the Helpline to speak with a cancer nurse on 1800 500 258 if further support or information is required.

About the community guidelines

This policy is a collaborative document created by BCNA’s Member Services Manager and cancer nurses incorporating feedback from users. It has evolved over the years and aims to reflect best practice in community management as well as BCNA’s values. It is regularly reviewed and refreshed, so please bookmark this page and check back frequently.

Further information

If you have suggestions or questions about the community guidelines or any aspect of moderation, you can direct message or call us at 1800 500 258.

Moderators at 1st May 2018:

·         @Giovanna_BCNA

·         @Marianne_BCNA

·         @Rosie_BCNA

·         @Riki_BCNA


 Updated: 30.04.2018

Sign In or Register to comment.