Profile data will not save

Kari_2015
Kari_2015 Member Posts: 107 ✭
edited August 2015 in Community news and events

Hi everyone, I don't seem to be able to get my profile details to save.  I enter all the data, hit the submit button, it all greys out like it has saved but when I leave that page and go back to it everything is gone and has only saved my basic info - name, dob, address.  Anyone else have this problem and found a fix?  Thanks, Kari

Comments

  • hooper65
    hooper65 Member Posts: 48
    edited August 2015

    Hi Kari

    I had that problem also,  I have no fix,  just kept trying and one day it worked,  annoying I know.  Good luck ?

  • KezzaB
    KezzaB Member Posts: 26
    edited August 2015

    Kari,

    Same as Hooper and you. Just keep trying and mine I found took a few seconds and felt like hour lol you would think I learnt more patience by now but just worked after about 4-5 attempts - copy the print text when you have done your profile and keep pasting it back in. Cheers

  • June1952
    June1952 Member Posts: 1,935 ✭
    edited August 2015
    Hi Kari
    Being considered 'old fashioned' these days I am using Internet Explorer on a desk top PC. I just tried to edit my data - successful. Mind you, once I hit the 'submit' button I had to sit patiently and wait - not touching a thing - until it happened.
    As Kezza says, I have got used to copying and pasting everything into Word so I don't have to retype it all if something goes wrong - and I learnt this the hard way !!!!
    Good luck
    Summer :-)
  • Katerina
    Katerina Member Posts: 8 ✭
    edited August 2015

    Hi Kari,

    It's Kat from BCNA here.

    Are you still having problems with this? If so, I am happy to log it with our developers.

    I tried this myself and had no issue

    Thanks!

  • June1952
    June1952 Member Posts: 1,935 ✭
    edited August 2015
    Hello Kat
    Would you PLEASE log the issue of Internet Explorer having a HUGE pink lady and HUGE wording of BCNA taking up the whole screen and us having to continually scroll down to read or do anything.
    Daina said to upgrade my internet Explorer but when I have investigated this I find that 9 is the latest version for my Vista system.
    Thanks
    Summer :-(
  • Kari_2015
    Kari_2015 Member Posts: 107 ✭
    edited August 2015

    Hi Kat, Yes still having an issue, I am using Internet Explorer 11 if that means anything.  I have done what the ladies suggested above, but admit I am a little impatient.  I will try again later just before I am going out so not tempted to use other programs at the same time.

  • Sue Smith
    Sue Smith Member Posts: 8
    edited August 2015

    I have problems navigating the whole site I cannot up date the community liaisons info. I will keep trying Sue Smith

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